As Chief Operating Officer of WeightWise, one of the big parts of my job is determining what our patients want and how we can best deliver that to them. We get feedback in a variety of ways including everything from encouraging Facebook posts to angry emails to patients stopping one of our employees in the hall. As much as possible, I try to respond to all of it in one form or another so people know they’ve at least been heard.
In my initial post for the blog, I’d like to call attention to a couple of comments we’ve received on recent customer satisfaction surveys – these are both direct quotes:
“Great experience, only place in the world to do this”
“Love you and the new live you’ve given me –> Thank You, Thank You”
I love getting these comments and we strive to make each and every patient feel this way. I’d like to think that we make every patient this happy and that things always run this smoothly. The facts are though that they don’t. That’s where you come in. In my portion of the blog I am going to try to explain why we operate the way we do, why problems pop up and what we are doing to correct them and even touch on more general, but timely healthcare issues such as insurance, access and quality care. So if you have questions, comments or issues you’d like to see discussed, please let me know either in the comments below or via email or Facebook. I look forward to hearing from you!